Doctor's Desk

Terms of use

As a UK-based PPE provides retail medical equipment and supplies, and hereby expressly rejects any expressed or implied warranties of merchantability or fitness for a particular purpose.'s disclaimer will never affect the manufacturer's warranty terms. If there is a significant price difference, reserves the right to cancel or suspend order processing.


Privacy and Security

Please be assured that BoxedPPE will never sell any of your personal information to third-party marketing organizations. This is true of the information we collect from the website and your confidential contact with us. 

These may include:

  • Email address

  • Phone number

  • Shipping address uses cookies to enhance your shopping and browsing experience. The text in the BoxedPPE Cookie itself only tells us that you have visited our website before in the past days. It does not store any personal information, including your email address, phone number or street address.

Is my information safe when placing an order on your website?


We use the latest 128-bit encryption technology in all areas of the site and require you to provide personal or account information. This is done in order to ward off unauthorized use of the information you send to our servers. To ensure that your browser has the latest security features, please download and install the latest version of Microsoft Internet Explorer, Firefox or any specific browser you use.

Refund policy:

If for any unfortunate reasons that you are not completely satisfied with the purchased product, simply return the product within thirty(30) days in order to receive a full refund or exchange of the product. 

All returns must be in an untampered, unopened and resaleable state, and must contain the original packaging materials, manuals, and blank warranty card. 

For goods that are not suitable for resales like face masks and respirators, no refund will be given. Products must be in original packaging and subject to inspection. Products that have been marked with stickers or broken packaging will not be accepted.


* Due to the incorrect product information listed on our website, if the returned item is wrongly shipped, BoxedPPE will only pay for the returned shipping cost. If an order is placed and the problematic return is attributed to the customer's error, BoxedPPEwill does not refund the initial shipping cost. The exchange will charge additional shipping fees.


According to health, hygiene and safety regulations, products related to personal hygiene and self-care cannot be returned or exchanged. Products in contact with the body; cannot be returned-they are disposable patient items. If the package has been opened according to the public health policy and ours, no health products can be returned.



As soon as we received and confirmed your payments, your order will be processed and ready for shipment, usually within the 24 and 48hrs after we have confirmed the payment.

Due to the size or weight, some items may require additional shipping time and fee. 

Special and customized orders may take up to 4-6 weeks to be delivered. 


If you have any further queries about the order or delivery time, please call us or send us a message via emails or Wechat. All shipments are packaged discreetly and safely.

How to order:

For Bulk orders: To place your bulk order, please contact our customer care unit or use our secure online shopping cart to order 24 hours a day, 7 days a week. Click here to order now.


For convenience, we accept American Express, Discovery, Master, Visa cards, PayPal and bank transfer. Please note that it takes 5-7 business days for the delivery check to be cleared. 


If you do not wish to receive further promotional information about new products and other promotions from our company via email, you can opt-out of our email promotions when placing an order (by clicking the "email promotion" option). -Checkbox), or you can email us at

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Contact Info

4 Merryweather Place London,

SE10 8BN, United Kingdom

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